[New post] Comms Lab: The Commonest Mistake

Hayden Richards posted: " Comms Lab: Episode 13 The Commonest Mistake in Responding to Emotion In this video, I'm talking about what may be the commonest mistake people make when they respond to emotion. You pick up on the emotion. You respond with just the right wo" New post on Life in the Fast Lane • LITFL Comms Lab: The Commonest Mistake by Hayden Richards Comms Lab 13: The Commonest Mistake in Responding to Emotion. Reviewing the Empathy Killer, The Pause and the magic of silence Read more of this post Hayden Richards | November 30, 2021 at 8:00 am | Tags: basic assumption, Breaking Bad News, closed questions, Communication, communication skills, communication tool, Difficult Conversations, empathy killer, the pause | Categories: Comms Lab | URL: https://litfl.com/?p=251297 Comment    See all comments Unsubscribe to no longer receive posts from Life in the Fast Lane • LITFL. Change your email settings at Manage Subscriptions. Trouble clicking? Copy and paste this URL into your browser: https://litfl.com/comms-lab-the-commonest-mistake/